We have seen a few cases lately in Exchange Online where some ‘hidden’ rules get applied to a user’s mailbox and this causes email non-delivery when all other possibilities have been eliminated. They might be redirecting the email elsewhere, or they could be rejecting it as junk mail without you realising.
What Can Go Wrong With Inbox Rules?Īs you can probably tell, Inbox Rules and Mail Flow Rules can prevent emails being delivered. Administrators can also set Mail Flow rules in the Exchange Admin Center, these rules are applied before anything gets delivered to the user’s inbox. These are applied when a message reaches their inbox. In Exchange Online, users can set their own “Inbox and Sweep rules” independently. This might be flagging certain emails as junk, or you can use rules to auto-forward emails to certain departments, or file them into folders. It’s possible (with Office 365 and many other email systems) to put rules in place to pre-handle certain types of email before they reach your inbox. The email component of Office 365 is called Exchange Online.
Most of our clients use Office 365 for their email services.
What Are Mail Flow Rules and Inbox Rules? Usually, after you’ve checked the obvious things like misspellings, the problem is mailbox filtering rules. Nothing is more frustrating than expecting an email and finding that it’s nowhere to be seen, even when your correspondent is adamant they sent it to you.
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